SecureOptix, in full

What SecureOptix covers

• –Security contractors running static guarding and site-based contracts
• –Multi-site operations, from a single contract upwards
• –SIA licence numbers, sectors and expiry dates held per officer
• –Screening and vetting evidence kept against the officer record
• –Shift rostering and attendance, plus a shared compliance calendar
• –Training certificates and refresher dates
• –Incident capture — first report through to close-out
• –Cross-site cover, attendance and incident reporting for clients

What it doesn't cover

• –Payroll, invoicing or financial accounting
• –Lone-worker devices, CCTV monitoring or alarm receiving
• –Guard tour and patrol tracking hardware — SecureOptix records shifts and incidents; it doesn't replace NFC or GPS patrol systems

Sites

A live register of every site you are contracted to cover.

• –Site profile, client, and the post requirements that apply to it
• –Switch between an all-sites view and a single site history
• –Role-based visibility, so officers only see the sites they work

Rostering

Build shift rosters without a spreadsheet.

• –Drag-and-drop shift editing with bulk shift patterns
• –Permission-gated editing for supervisors and contract managers
• –Relief and sub-contracted officers tracked alongside permanent staff

Attendance

Who booked on, who did not, and who covered.

• –Book-on and book-off recorded against the rostered shift
• –Late starts and no-shows surfaced while there is still time to cover
• –Worked hours kept against the same record payroll is built from

Officers

One profile per officer, not six spreadsheets.

• –Personal details, right-to-work evidence and contract history together
• –Site assignments and current status visible at a glance
• –Sensitive records restricted to the roles that need them

Licences & Screening

SIA licences and vetting, tracked before they expire.

• –SIA licence number, sector and expiry held against each officer
• –Alerts raised well before a licence lapses, not after
• –Screening and vetting evidence kept in one place for audit

Training

Certificates and refreshers, with the dates that matter.

• –Training records held against the officer, not a filing cabinet
• –Refresher dates tracked automatically with advance warning
• –Gaps visible per site, so you know who can work which post

Incidents

Incident reports handled properly, from first log to close-out.

• –Structured capture on shift, while the detail is still fresh
• –Photos, statements and outcomes attached to a single record
• –Trends surfaced so a recurring problem at one site is not missed

Client Reporting

What the contract asks for, ready to send.

• –Cover, attendance and incident roll-ups per client and per site
• –Filter by site, date range or incident type in seconds
• –Built from what officers already recorded — nothing re-keyed

01

SIA licence expiry surfaced before an officer is rostered on an expired licence

02

Multi-site management with role-based access

03

Screening, vetting and training evidence held in one place for audit

04

Rostering, attendance and incident reporting together, not in separate spreadsheets

05

One record entered once — it shows up on the dashboard, the roster and the client report automatically

06

Unlimited officers, sites and incident records, with no per-site or per-seat fees

07

Product updates and secure cloud storage included as standard

Price

£1,199 / licence / year

Pricing model

One flat licence per organisation, billed annually in advance

no per-site fees, no per-user pricing, and no cut-down "starter" tier missing features.

What's included

All 8 platform modules, unlimited officers, sites and incident records, product updates, secure cloud storage, and email support.

Free trial

Not currently offered

every plan starts with a live demonstration instead.

Set-up fee

None published separately

checkout charges a single annual licence fee, with no additional set-up line item.

Discount for educational or non-profit organisations

Not currently published

ask us directly.

01

Kick-off

We walk through the rollout plan together, so your team knows exactly what to expect and when.

02

Discovery

We look at your contracts, your current records and your processes, so the platform is set up to match how you actually work.

03

Configure

We set up your sites, officers, roles and permissions, so the platform is ready to use from day one.

04

Train & deploy

We train your team, run final readiness checks, and support you through your first weeks live.

Getting started

A four-step guided rollout

kick-off, discovery, configuration, and training & deployment — run by the SecureOptix team.

Training cost

No separate fee published

training is included as part of the onboarding rollout above.

Data export while active

Yes

you can export your records (officer records, incident reports, compliance records) at any time while your account is active, in a standard format.

Formal end-of-contract export commitment

Not published as a guaranteed SLA

we recommend exporting your data before your subscription ends; the Terms don't commit to a specific post-termination export window.

Assistance on exit

Not currently published.

Support channel

Email support (hello@secureoptix.co.uk), included with an active licence.

Cost

Included at no extra cost for as long as your subscription is active.

Response time

Targets, not guaranteed service levels, unless separately agreed in writing.

Phone support

Not currently offered

support is by email only.

Named account manager

Not currently offered.

Third-party or community support

Not currently published.

Access

Web browser

no separate desktop or mobile app is published.

Supported browsers

Not currently published.

Mobile

Not currently published

no dedicated mobile app is evidenced; the platform is accessed via browser.

Customisation

A drag-and-drop form builder for incident and site check forms. Broader customisation beyond this isn't otherwise published.

Public API

Not currently offered.

Data import tools

Not currently published.

Data protection basis

UK GDPR and the Data Protection Act 2018. SecureOptix is controller of Account Data and processor of Platform Data submitted by your organisation, under a data processing agreement.

Encryption in transit

Yes

encryption in transit is used to protect personal data, per the Privacy Policy.

Access control

Role-based access controls, with regular review of access permissions.

2FA / SSO

Not currently offered

not mentioned in the Privacy Policy or Terms.

ISO 27001

Not held

not claimed anywhere on this site.

Cyber Essentials

Not held

not claimed anywhere on this site.

Penetration testing frequency

Not currently published.

Uptime SLA

Not published

the Terms state we aim to keep the Platform available but do not guarantee uninterrupted or error-free operation.

Data hosting location

Not explicitly published

the Privacy Policy addresses international transfers (UK IDTA / Standard Contractual Clauses safeguards) without naming a specific hosting region.

Built for UK security regulation

Designed around SIA licensing and the screening standards the sector is audited on.

Audit-ready recordkeeping

Licence, screening and incident records structured around the evidence assessors ask for.

GDPR-conscious by design

Role-based access keeps officer vetting records need-to-know, not open to the whole team.

Role-based access, built in

From Security Officer to Operations Manager — permissions that match how contracts are actually run.